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We may push an update to our users but changes aren't reflected right away due to us and the browser having cached it. Here at HelpDocs we cache your knowledge base, our admin app, and our homepage to ensure our customers and your customers get a speedy service without affecting performance.Īs useful as caching is sometimes it can get in the way. Finding and Clearing the Cache in Your Browser.How do I publish an article that's not available in the default language? I'm getting 'Your connection is not private' on my custom domain One of my headings isn't showing in the table of contents My Article Has a Blank Space to the Left. Will translated articles be deleted if I remove that language? Help! No articles are appearing on my knowledge base I’m seeing a blank screen when I load my knowledge base Who counts towards the user limit on plans?Ĭan I have a single article appear in multiple categories? Hiding Articles from Public Search EnginesĬreating Draft Versions of Published Articles with Working CopyĬan I use multiple HelpDocs accounts together?Ĭan I migrate or import my data from another service?

Moving an Article to a Different Category Article Backups, Revisions, and Versioning